FAQ's
After amassing over 40 years of trust and expertise in the socks and underwear industry, selling to some of the largest names on the high street including Tesco, Debenhams and Sainsbury's, Drew Brady & Co. Ltd are proud to introduce Spairs; our direct to customer, online socks and underwear one-stop shop!
Our individual pack shipping boxes are designed to fit through a standard UK letterbox, meaning quick and easy hassle free delivery!
No more waiting in or missed deliveries!
Shipping box dimensions: 2.3 x 34.8 x 24.5cm.
*Applicable to up to 3 individual pack options only; where more than 3 separate packs are ordered items will be shipped in a larger outer box. Find out more here.
We've worked hard to minimise our product packaging, which also serves as our postage box; reducing shipping costs, packaging materials and wastage!
Yes, bamboo! The ideal material for underwear; sustainable, super-soft, ultra-stretchy and with natural antibacterial and hypoallergenic properties.
Featuring our signature, soft brushed waistbands and tagless, printed care labels our men's bamboo boxers and fitted trunks are sure to be your new favourite Spairs! Find out more here.
Or shop men's here.
Or shop ladies' here.
Spairs offers FREE delivery to any UK address as standard!
Find out more about our shipping here.
Orders are shipped from our UK warehouse same day wherever possible and Royal Mail deliver in 2 to 3 working days including Saturdays.
However, due to delivery issues that we cannot control please allow up to 7 days before contacting us about your order, as every so often courier parcels can be delayed with the postal service due to very high volumes.
Please note, orders placed after 4pm on Fridays will not be dispatched until the following Monday.
Unfortunately, to enable us to offer free delivery tracking numbers are not available for deliveries.
However, if you have any questions or queries regarding your order feel free to contact us through the 'Get in touch' option on this page or contact us at info@spairs.co.uk.
If you wish to change the delivery address on your order, we may be able to do this if you contact us within an hour of your order being placed. In this case, please follow the instructions below.
Email info@spairs.co.uk, with your name, order number, correct address details and a contact number, and we’ll do our best.
Please note, we are unable to make changes to items in your order.
Sorry, we are unable to make changes to your order.
Simply return any unwanted items to us by following the simple instructions on our returns page. You can place a new order for the correct items whenever you wish.
If you wish to cancel your order, we may be able to do this if you contact us within an hour of your order being placed. In this case, please follow the instructions below.
Email info@spairs.co.uk, with your name, order number, correct address details and a contact number, and we’ll do our best.
If you don't manage to contact us in time and we cannot cancel your order, don't worry. Simply return any unwanted items to us by following the simple instructions here. You can place a new order for the correct items whenever you wish
Please note, we are unable to make changes to items in your order.
Orders placed after 4pm on Friday will be posted out the following Monday.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need your invoice number or proof of purchase. To start a return, you can use the 'Get in touch' option or contact us at info@spairs.co.uk.
Exceptions / non-returnable items
Sorry - we can't take back or refund underwear that has been worn, unpackaged or opened unless the item is faulty.
Unfortunately, we cannot accept returns on sale items or gift cards.
Find more refunds & returns info here.